What areas do you service?
Can Dearman help me pack?
Of course! Check out our packing services.
How much of a deposit is required?
When should I get an estimate?
Does someone need to come to my house to do an estimate?
Todays’ technologies allows us to do estimates a number of ways. We can do estimates in person, via video, via phone, via chat, and we can even give somewhat accurate estimates based on pictures you have posted on sites like realtor.com, trulia.com, and Zillow.com. We also have a link on our site that allows you to enter everything you are moving and we can give you an estimate online.
When should I schedule my move? (How far in advance)
The sooner the better, but at least 1-2 weeks on a local or in state move. 2-4 weeks if moving interstate.
Do you have insurance coverage? Are you bonded?
All reputable movers have liability insurance, vehicle insurance, and workers compensation insurance. In the state of Ohio movers are regulated by the PUCO and part of their certification process is proving they have these coverages and keeping them current. There are a lot of uncertified moving companies that do not have these coverages so they should be avoided as you are placing yourself at risk by using companies who don’t have them. You can see the list of certified movers at this website.
How is the cost of my move determined?
Typically, we give “guaranteed not to exceed” estimates. This means that you will know the exact cost of your move in advance with no surprises at delivery. If your weight goes under what we had estimated you will get a credit back. However, if the weight is over the estimation, you will not be charged additionally. All of our estimates include FVP (Full-Value Protection with no deductible). This covers all the goods we transport as well as the property at origin and destination.
Can my possessions be stored temporarily?
Yes. Belongings can be stored in our local warehouse or another United facility in the country. You are responsible for any additional storage charges and delivery charges from the warehouse.
What shouldn’t I move? (Non-allowables and Decluttering)
What if I have to change my dates?
Will my furnishings stay clean?
Yes. Our air-ride, regularly sanitized trucks provide a clean, smooth move and we protect your upholstered furniture with protective wrap and furniture pads.
How Long between loading and delivery.
Several factors determine how long between loading your shipment and delivery to your new residence. If you are moving locally or within the state of Ohio then your delivery day would be the same day or next day depending on how large your shipment is. If you are moving out of the state then your delivery spread could be as large as 2 weeks if you are a small shipment or are moving a long distance. We recognize that staying in a hotel with family and kids while waiting on delivery of your furniture can be very expensive and stressful so we’ve created some optional services which give our customers guaranteed delivery dates and spreads which are much shorter than industry standards. Contact us to discuss your delivery needs and we’d be glad to help create a delivery solution that works for you.
What do I need to do to prepare for moving day?
How Can I reduce overall moving cost?
How do I know you are a reliable mover?
When is the best time to move?
We will do our best to accommodate the dates you need to move, but do keep in mind that the busiest move seasons are during the summer and over holidays. The more notice we have, the better.
How and when should I pay?
We encourage our customers to pay with credit card because this is the safest way to pay for your services. We have secure technologies so you don’t even have to give us your card information but instead enter it directly into the credit card company via your phone or computer. This prevents credit card fraud or theft. We also take cash; personal checks (up to $1500.00 with prior authorization) and certified funds such as bank drafts and money orders.
What is a binding estimate?
A binding estimate specifies in advance the cost of the move, based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as a “shuttle” from a location at which a full-size truck cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 30 days.
Dearman typically gives binding/not-to-exceed estimates. We feel that no one wants the unpleasant surprise of a higher bill at delivery. These estimates do allow for the price to go down if less weight is shipped.
If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.
If you are interested in obtaining a binding estimate, please discuss this with your Dearman representative.
My move date changed. What should I do?
Contact us as soon as you can. We can process the changes and discuss updates. Keep in mind, your estimate may change depending on the new dates selected.
Can I move jewelry and other valuables?
Items of extraordinary value can be included in your shipment, provided you notify your Dearman representative of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you.
What are items of extraordinary value?
In the moving industry, items having a value of more than $100 per pound are known as “articles of extraordinary value.”
If I Do my own packing and something is damaged is it covered?
What is Valuation?
Valuation is the coverage provided against damage moving damage that movers cause. We encourage you to read this blog to learn more about valuation and insurance and selecting the right coverage for you.
How am I protected from being scammed or my furniture from being held hostage?
What happens if you are late loading or delivering?
Part of our moving guarantee is that we’re never late (except during extreme weather conditions). We know how important being on time is so we guarantee we’ll be on-time, every time. If we are late, you get a 10% rebate of your moving price. We pride ourselves in being on time. This is one thing that sets us apart from other moving companies.
If I have damage what is the process.
Regrettably damage does sometimes occur. We don’t like when your trust us with your belongings and something gets damaged. To protect our customers we encourage full replacement coverage on every shipment. This gives you replacement coverage for anything that does get damaged, and also protects us from having an upset customer. We’ve also made filing a claim easy by including an online form for you to file your claim and upload your pictures. This speeds up the process and allows us to expedite handling of your claim. Anything we can do to make it simple and easy for you.
Can I move my pet(s)?
What happens if my closing falls through?
How do I know I’ll receive all of my items in their original condition?
I need help staging my house?
Can I move my house plants?
We cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as temperature changes in transit.
You should consider transporting them in the family car or giving them to an appreciative neighbor or relative. Be aware that some states prohibit the entry of plants.