FAQ

Can I move my pet(s)?

Pets cannot be carried in the moving truck. Typically, they are transported in the family car but if that’s not convenient, we will be glad to suggest alternative options. See “Moving with Pets.”
For a complete list of non-allowables, check out this checklist.

Can I move my house plants?

We cannot accept responsibility for safely moving your plants because they may suffer from a lack of water and light as well as temperature changes in transit.
You should consider transporting them in the family car or giving them to an appreciative neighbor or relative. Be aware that some states prohibit the entry of plants.

Can I move jewelry and other valuables?

Items of extraordinary value can be included in your shipment, provided you notify your Dearman representative of these items before packing or moving day. However, we strongly recommend that you carry irreplaceable and expensive articles with you.

Can Dearman help me pack?

Of course! Check out our packing services here.<link to packing and unpacking page

Will my furnishings stay clean?

Yes. Our air-ride, regularly sanitized trucks provide a clean, smooth move and we protect your upholstered furniture with protective wrap and furniture pads.

Can my possessions be stored temporarily?

Yes. Belongings can be stored in our local warehouse or another United facility in the country. You are responsible for any additional storage charges and delivery charges from the warehouse.

What are items of extraordinary value?

In the moving industry, items having a value of more than $100 per pound are known as “articles of extraordinary value.”

How and when should I pay?

If you are paying with a credit card, your card must be authorized 2 days prior to loading and charged when your shipment is actually loaded.
If you are paying with a cashier’s check, it’s due at destination and the driver will collect prior to unloading your shipment.
If your company is paying for your move, arrangements need to be made in advance so they can issue us a purchase order and we can bill them after your move is complete.

How is the cost of my move determined?

Typically, we give “guaranteed not to exceed” estimates. This means that you will know the exact cost of your move in advance with no surprises at delivery. If your weight goes under what we had estimated you will get a credit back. However, if the weight is over the estimation, you will not be charged additionally.
All of our estimates include FVP (full value protection with no deductible). This covers all the goods we transport as well as the property at origin and destination.

My move date changed. What should I do?

Contact us as soon as you can. We can process the changes and discuss updates. Keep in mind, your estimate may change depending on the new dates selected.

When is the best time to move?

We will do our best to accommodate the dates you need to move, but do keep in mind that the busiest move seasons are during the summer and over holidays. The more notice we have, the better.

What is a binding estimate?

A binding estimate specifies in advance the cost of the move, based on the services requested or deemed necessary at the time of the estimate. If additional services are requested or required at origin or destination (such as a “shuttle” from a location at which a full-size truck cannot operate directly), the total cost will increase. Binding estimates are valid for the time period specified, up to 30 days.
Dearman typically gives binding/not-to-exceed estimates. We feel that no one wants the unpleasant surprise of a higher bill at delivery. These estimates do allow for the price to go down if less weight is shipped.
If you add items to be moved or require additional services, such as packing, between the time of the estimate and the time of your move, there will be additional charges. An addendum specifying these additional charges will be prepared for your signature.
If you are interested in obtaining a binding estimate, please discuss this with your Dearman representative.

When should I call a moving company?

The earlier, the better. Generally four to six weeks notice is recommended. The more time you give us, the more likely we can meet you preferred delivery schedule!

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